ARMY   |   NAVY   |   AIR FORCE    MARINES   |   VIEW  CART  


   FAQ
  Home
  About Us
  Air Force
  Alabama State Defense Force
  Army
  Army ACU
  Army ACU Patches
  Army Cadets
  Army Enlisted
  Army Insignia
  Army M.P.
  Army Officer
  Coast Guard
  C.H.R.C.
  Color Name Tapes / Law Enforcement
  Contact Us
  Customer Service
  DC Defense Force
  Dog Tags
  Fabric Strips
  Flags
  Florida Guard
  Georgia State Defense Force
  Group E-Mail
  Infrared Products
  Link Services
  Links
  Magnets
  Marines
  Maryland Defense Force
  Massachusetts State Guard
  MEMS Academy
  Michigan State Defense Force
  Military Police
  MultiCam Name Tapes
  N.Y. Guard
  Navy
  Navy Coverall
  Navy Insignia
  Navy Utility
  Nylon Tapes
  Ohio Military Reserve
  Order Forms
  Patch Collection
  Pennsylvania State Guard
  Rangerforce
  Return Policy
  Shipping
  Site Map
  Support
  Texas State Guard
  TXSG Maritime Regiment
  USNSCC
  Virginia Defense Force
  Young Marines

 


SUPPORT Section

Below is a listing of the most commonly asked questions we receive.  We have included answers and suggestions for each of the questions.  If you have a question that is not listed, please contact us via e-mail.

  


FAQ

Frequently Asked Questions

Q.  I'm not sure if my online order went through, how do I know?

A.  If you see the "Print Receipt for Your Records" screen, then click on the "Process Order" button and your order will be successfully placed.   After that screen you will see the "Thank You" screen.  If you need further assistance, please e-mail.

[Back to Top]

Q.   How can I get  more yellow order forms for my Unit?

A.  Either, e-mail, call 1-800-626-3827 or write us.  We will be glad to send you a full supply with display boards.  There is no cost to you, but please let us know about how many personnel you are supplying. 

[Back to Top]

Q.  I didn't get a confirmation e-mail back, did my order go through?

We get a considerable amount of orders that have the wrong e-mail address attached, which ends up as undeliverable mail.  So, if you think or know you gave the wrong e-mail address, that may be the reason you didn't receive your confirmation.  However, if you know you gave the right e-mail address, the next question would be.  Did you see the "Print Receipt for Your Records" screen?  If yes, then your order went through.  Also, feel free to e-mail us if you still have any questions.

Q.  Do you accept Bank and Debit cards?

A.  Yes, we except most bank and debit cards, especially if they have a Visa or MasterCard logo on them.  However, we are not able to accept ATM cards.

[Back to Top]

Q.  BDU and DCU, what do they stand for?

A.  BDU is the abbreviation for Battle Dress Uniform, which is the Olive Drab (green) camouflage uniform.  DCU is the abbreviation for Desert Camouflage Uniform, which is the tan camouflage uniform.   They both require different colors of name tapes.

[Back to Top]

Q.  Which side of my uniform do I put my name tapes on?

A.  On BDU and DCU uniforms, the name goes on the right side.   This means that if you were wearing the uniform, the name tape goes on your right side.  Consequently, the Branch of Service tape (U.S. ARMY, U.S. NAVY, etc.) would go on the left side.

[Back to Top]

Q.  Do I cut off my name tapes even with my pockets.

A.  NO!  Fold the ends under, this gives finished edges that won't fray.  The placement for the name tape is above the pocket, edge to edge and centered.

howto1.gif (1465 bytes)

[Back to Top]

Q.  Where do I place my collar ranks sew-on's on the collar?

[Back to Top]

Q.  Where do I put a 3 inch name tape on my Gore-Tex Jacket?

A.  The name tape is sewn on the flap of the left sleeve pocket.  By sewing it on the flap, the jacket remains water-proof.  The tape is sewn on just like a normal name tape, in that, the ends are folded under and the name is centered edge to edge.

[Back to Top] 

Q.  Are Air Force BDU tapes the same as Army tapes?

A.  No, Air Force BDU tapes have blue letters instead of black.  They are made on the same color of tape, just different color letters.  However, on DCU's they both use brown letters on tan tape.

[Back to Top]

Q.  Your 1-800-NAME TAPE phone number has too many letters in it and it doesn't work!

A.  If you dial correctly, it should work.  We test the number daily.  The last "E" can be omitted, however, it will start to ring anyway, even if you dial more numbers than needed.   Also, if you dial 1800 NAME TAG, you reach another company that make plastic signs, etc., but not military items.   We thank them for their patience, they get several of our calls.

If you are calling on a cell phone, it works best when you stop at P.  So, dial 1-800-NAME TAP.

[Back to Top]

Q.  What are your office hours?

A.  Normal office hours are from 8:30 a.m. to 6:00 pm ET Monday - Friday.  If this is not convenient, you can order online 24 hours a day.   Also, this site is maintained 7 days a week and you can still receive assistance during non business hours. e-mail

[Back to Top]

Q.  What's the fastest way I can have my order shipped?

A.  The fastest would be UPS NEXT DAY AIR.  In most cases, you will receive the order the next business day.  We have another less costly method, such as UPS 2ND DAY AIR, that is estimated 2 business days.  UPS may cost more than 1st class mail, but you will more than likely get them on schedule.

[Back to Top]

Q.  I have an older order form, are the prices still the same?

A.  Yes, most of the name tapes are still the same. However, a few select items have gone up.   We still accept all older order forms, feel free to mail them in.  Most price increases are less than a dollar.  In rare cases, if there is a problem, we will attempt to contact you and work it out from there.

[Back to Top]

Q.  How long does it take to get my order if I order online?

A.  Depending on the method of shipping, it ranges from 1 to 10  business days.  FPO, APO and foreign addresses may take additional time.   

[Back to Top] 

Q.  How long does it take to get my order if I mail it in?

A.  It usually takes 3-7 days to get it to us, we will fill the order and ship it that day with 3-7 mailing days to get it back to you.  Once again, FPO, APO addresses and different shipping methods may change actual delivery times.  Normally, it takes 7-10 business days from the day you mail it to the day you receive it. 

[Back to Top]

Q.  Do you accept COD's?

A.  Unfortunately not, we produce custom items that must be paid for before shipping.

[Back to Top]

 

This section is constantly adding FAQ's.  However, if you don't see the answer to your question, please e-mail us.  Thank you.

[Back to Top]


Home   Army   |   Army Insignia   |   Army Enlisted   |   Army Officer   |   Army M.P.   |   Navy   |   Navy Insignia   |   Navy Utility     Navy Coverall   |   Air Force    Marines    Coast Guard     Dog Tags   |   Nylon Tapes     N.Y. Guard   |   Maryland   |   Law Enforcement    Order Forms    Shipping   |   Young Marines   |   Group E-Mail   |   Customer Service   |   Site Map     Links   |   Internet Specials   |   View Cart


Phone-in Credit Card Orders:  1-800-626-3827

Copyright (c) 2013 Spur Laundry & Cleaners, Inc.  All Rights Reserved.  

Privacy Policy and Terms.